How our proactive bot notification works
Xfinity's bot notification tool looks for patterns coming from your home network that match our infection libraries. If we suspect that a device on your home network is infected, we will send you an alert via email and via a browser notification. You can then run through the steps below to remove the infection from your devices.
HOW TO REMOVE MALICIOUS SOFTWARE AND HELP PROTECT YOUR COMPUTER
Step 1 - Run an online anti-malware tool
These tools are more effective against specific malware infections. We suggest running these tools until you receive confirmation that your system is no longer infected:
Following successful removal of the infection, please consider changing all of your passwords, since they may have been compromised.
Step 2 - Download Norton Security software included with your Internet service
As with other software, ensure that your security software is also up-to-date. If you haven't downloaded the top-rated Norton Security Online, which is included at no additional charge with your Xfinity Internet service, click here to download now.
Step 3 - Update your software, browsers, and operating system
Outdated Java and Adobe Flash versions are particularly vulnerable to virus infections.
- Click here to update to the latest version of Java.
- Click here to update to the latest version of Adobe Flash.
Also, make sure your computer has the latest version of Operating System (OS). If you haven't updated your computer in a while, please do so.