Xfinity's bot notification tool looks for patterns coming from your home network that match our infection libraries. If we suspect that a device on your home network is infected, we will send you an alert via email and via a browser notification. You can then run through the steps below to remove the infection from your devices.
Additional information on bots, viruses, and malware can be found on our Internet Security Education page.
These tools are more effective against specific malware infections. We suggest running these tools until you receive confirmation that your system is no longer infected:
Following successful removal of the infection, please consider changing all of your passwords, since they may have been compromised.
As with other software, ensure that your security software is also up-to-date. If you haven't downloaded the top-rated Norton Security Online, which is included at no additional charge with your Xfinity Internet service, click here to download now.
Outdated Java and Adobe Flash versions are particularly vulnerable to virus infections.
Also, make sure your computer has the latest version of Operating System (OS). If you haven't updated your computer in a while, please do so.